Reservation Conditions

  • Bookings are subject to the availability of the accommodation and payment confirmation. The reservation is confirmed only after payment
  • The booking fees, deposit, cleaning fee, or others are as announced on each accommodation’s page at any given time. All prices include VAT at the legal rate in force

Payment Methods

  • Payment for bookings can be made through platforms or via bank transfer

Pre Check-in

  • Upon completing the reservation, the reservation holder will receive an email and/or SMS from CL with the confirmation and important information about the accommodation and general guidelines
  • Guests will be asked to fill out an Accommodation Form, which is crucial for preparing the stay
  • The Accommodation Form will request the arrival time, the total number of guests staying – so that we can provide the right amount of bed linen and bath towels – as well as mandatory information required by the immigration and borders service

Guests’ Information

  • Guests must indicate the exact number of people in the Accommodation Form. The number of guests specified in the booking cannot exceed the number of guests present in the accommodation. If the number exceeds the limit, CL reserves the right to ask guests to leave without any compensation or refund of the paid fees

Stay Conditions

  • The reservation holder must be at least 18 years old and must remain in the accommodation during the entire stay. Guests under 18 can only be accommodated if accompanied by an adult who is the reservation holder
  • The reservation holder must provide a valid address, phone contact, and email address
  • No pets (of any breed, size, or age) are allowed in CL accommodations. CL reserves the right to ask guests to leave without any compensation or refund of the paid fees if a pet is found inside
  • Smoking is not allowed inside the accommodations
  • Under Article 45, Paragraph 1(a) of the Schengen Agreement, the accommodation of foreign citizens must be reported to SEF, referring to all those who are not Portuguese nationals
  • For the purposes of the previous point, all foreign nationals must provide all identification details by the check-in date via the Accommodation Form
  • Guests must notify CL of any damage to the accommodation, contents, equipment, or accessories during their stay, even if they believe the damage is normal wear and tear and not their fault

Check-in

  • Upon check-in, identification documents for all guests will be requested for communication to SEF, as well as the Municipal Tourist Tax (€2 per person, per night)
  • Check-in starts at 3:00 PM

Check-out

  • Check-out is by 11:00 AM, and all guests must vacate the accommodation by the scheduled time. Guests should inform CL of the desired check-out time for team coordination
  • For check-out, the guest can leave the keys on the main table inside the accommodation or in the key box by the door (if a code was provided) and close the door. Guests MUST NOT leave the keys in the door lock. If the key is left in the door lock, an extra fee of up to €50 will be charged for a specialized technician to open it
  • If a guest refuses to leave, OPORTOGUEST reserves the right to enter the accommodation, remove their belongings, change the locks, and take any other necessary actions (the guest will be responsible for the costs of such actions)
  • Any changes to check-in and check-out dates and times must be confirmed by CL. In case of delays without prior notice and CL’s confirmation, a fee corresponding to one night’s rate will be deducted from the deposit
  • At check-in, CL provides only ONE set of keys. Guests must take care not to lose them or leave them inside the apartment. All keys must be returned at check-out. Additional fees will be charged for lost keys or lock-outs, as follows:
    • Lost keys (per key) – €30
    • Emergency visit (between 9:00 AM and 6:00 PM) – €15
    • Emergency visit (between 6:00 PM and 9:00 AM) – €30

    If a locksmith service is required, the guest will be responsible for the full amount charged by the service provider. The fee depends on the complexity, materials, time spent, and other variables

Cleaning, Bed Linens, and Towels

  • The accommodation will be cleaned before guests’ arrival. OPORTOGUEST CL’s basic service includes a set of towels, bed linens, and some hygiene items for each booking
  • Additional cleaning services, including changing linens and towels, are available for an extra fee
  • Guests should keep the accommodation as organized and clean as possible, leaving it in good condition at check-out to ensure that CL can welcome the next guest
  • Guests should not leave trash inside the accommodation, near the door, or outside the building. Street bins must be used for this purpose. Recycling should be practiced by all

Equipment, Furniture, and Items in the Accommodation

  • If an appliance is not working, or if guests are unsure how to use any equipment in the accommodation, they should contact the host
  • No alterations are allowed to the accommodation or its contents
  • All items in the accommodation belong to the owner and must not be moved or removed during the stay

Maintenance and Special Requests

  • Any problems within the accommodation (e.g., electrical issues, equipment malfunctions, water leaks) must be reported to CL immediately via WhatsApp. Depending on the issue, resolution may take up to 72 hours or more if it depends on third-party services
  • While respecting guests’ privacy, CL reserves the right to access the accommodation at any time, if necessary, for inspections, repairs, or emergencies
  • Extra beds and baby cribs can be requested in advance but are subject to availability

Noise, Illegal Activities, and Security

  • According to the law, quiet hours are between 10:00 PM and 8:00 AM, so guests must maintain silence
  • Guests should not disturb neighbors, especially when opening or closing the accommodation door or the building’s door (when applicable)
  • Bookings for illegal or immoral activities are not accepted
  • The guest named in the booking confirmation email is responsible for the entire group’s behavior and agrees to avoid any illegal activities
  • Guests are not allowed to invade the privacy of the owner or publish anything that could allow third parties to identify the property address or owner’s identity (even if such information is already public)
  • Guests are primarily responsible for their own safety during their stay with CL. They must follow any instructions or explanations provided by CL at check-in
  • If a guest becomes aware of any health or safety risks during their stay, they should inform CL immediately. When leaving the accommodation, guests must ensure that appliances are turned off, windows are closed, air conditioning and heating are off, and lights are turned off

Liability

  • CL’s service is legally limited to its accommodations and the relationship with guests during their stay. CL is not responsible for any occurrences outside the accommodation, such as building cleanliness and maintenance, external noises, construction, neighbors, or any other matters not directly related to the accommodation itself
  • Photos and descriptions of the accommodations are produced by CL. Small changes may occur regarding the website photos without compromising the general state or amenities
  • CL will not compensate guests, refund fees, or transfer guests to other accommodations based on the appearance of the property or its surroundings. It is the guests’ responsibility to ensure before booking that they are satisfied with the area or neighborhood they choose to stay in
  • CL is not responsible for any damages, direct or indirect, that may occur during guests’ stays, such as personal injury, theft, criminal behavior, losses due to fire or misconduct, etc. The same applies to any deficiencies in the supply of gas, electricity, water, telephone, or internet
  • Any thefts, robberies, or criminal behavior must be reported immediately to CL and to the competent police or judicial authorities
  • CL is not responsible for potential delays, accidents, losses, or schedule or fare changes related to our suppliers’ services. CL is not liable for errors and/or omissions, third-party misrepresentations, disputes between a guest and a third party, or the content of external links not related to the booking platform
  • If guests do not comply with these terms and conditions or behave inappropriately, CL reserves the right to ask them to leave the accommodation without any compensation or refund of the paid fees

Legislation and Force Majeure

  • This agreement is made between the guests and the company Cardoso Lessa, Lda (CL), which is duly authorized to provide the accommodation rental. This agreement grants guests permission to occupy the accommodation during the agreed period and terms
  • Guests are not tenants of the accommodation and do not hold exclusive possession of it. In the rare case that a reserved accommodation becomes unavailable due to damage caused by any circumstance beyond CL’s control (e.g., water leaks), CL will not be responsible for the inconvenience caused. However, CL will take all necessary steps, which may include moving guests to another accommodation or, if no apartment is available, refunding the cost of the lost nights

Changes and Applicable Jurisdiction

  • CL reserves the right to update its terms and conditions at any time, as necessary. It is the responsibility of the parties using the CL service to review these terms and conditions for any changes before making a reservation
  • By agreeing to use the CL service, the guest accepts any changes and agrees to comply with them. These terms and conditions do not affect guests’ rights
  • These terms and conditions are governed by Portuguese law. Portuguese courts have exclusive jurisdiction in the event of legal action related to any accommodation reservation with CL
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